What is Celest?
Celest is a user-friendly digital guide for your hotel, designed to seamlessly and conveniently communicate services, amenities, local recommendations, and essential information to your guests.
Why it matters?
Modern travelers value convenience and self-service. Celest ensures guests have instant access to hotel details, empowering them to navigate their stay effortlessly.
Why was it developed?
Celest was born from the need to bridge the gap left by the absence of concierge services, leaving their responsibilities to the front desk, resulting in more work load and frustration. Made to alleviate pain points, enhance communication, and promote convenience.
How can I leverage it in my hotel?
Leverage Celest by sharing the guide link in welcome texts, pre-arrival messages, and emails, allowing guests to familiarize themselves with your property before arrival.
Placing QR codes in guest rooms and key packets reduces calls and repetitive inquiries, freeing up time for personal engagement and enhancing guest interactions. Since it's web-based, no downloads are needed.
Share what truly matters and be prepared for what you know will come.
Discover below what you can share with your guests.
Property Amenities
Communicate detailed information about your facilities and the amenities you offer.
Wi-Fi Details
Share Wi-Fi details and special instructions.
Hours of Operations
Communicate the hours of operations of the services you offer.
Property Dining Details
Include images, hours, reservation link (if applicable), menu, and special links.
Nearby Dining Details
Include images, directions, hours, reservation link, menu link, and website link.
Contact Front Desk Links
Provide easy access to connect with the Front Desk. Quickly call, text, or Whatsapp (subject to the current messaging software your property has).
In-Room Dining Links
Achieve your financial goals and secure your financial well-being.
Climate Control Instructions
Indicate the location of the thermostat or remote to control the AC unit and communicate detailed instructions to change the temperature inside the room.
Room Amenities
Share and promote all the amenities inside your rooms.
TV Guide & Instructions
Share TV special instructions and channel guide.
Item Requests
Include buttons that will open a pre-written text message or Whatsapp message with the request.
Ice/Vending Machine Location
Communicate the location of the ice and/or vending machines in your property.
Local Activities
Share a more information about local activities around you.
Nearest Hospital & Urgent Care
Indicate the location of the thermostat or remote to control the AC unit and communicate detailed instructions to change the temperature inside the room.
Nearest Pharmacy
Share directions and contact details of the nearest Pharmacy.
Nearest Gas Station
Share directions and contact details of the nearest Gas Station
Nearest Convenience Store
Share directions and contact details of the nearest Convenience Store.
Local Transportation Details
Communicate the location of the ice and/or vending machines in your property.
More
We can always add more information tailored and designed to your property needs.
Active Pain Points
A product designed to alleviate pain points, enhance communication, and promote convenience.
Pain Point:
Lack of concierge
In the absence of a concierge, the front desk becomes overwhelmed with guest inquiries, local recommendations, and special requests, resulting in slower service and less personalized attention.
With Celest, quickly share via QR code local activities, dining recommendations, and FAQs of the area.
Pain Point:
Operational inefficiency
Staff are frequently interrupted with repetitive inquiries, taking time away from addressing more critical tasks
With Celest, reduce repetitive inquiries by offering a self-service platform for guests, freeing up staff to focus on enhancing the guest experience.
Pain Point:
High staff turnover
New staff can lead to inconsistent communication with guests, resulting in dissatisfaction when expectations aren’t met.
With Celest, ensure consistent communication by providing instant access to accurate information.
Pain Point:
Staff's lack of knowledge about local area
Guests often turn to the Front Desk for advise on transportation, dinning recommendations, and local attractions.
With Celest, instantly provide detailed information about transportation, dining, and local attractions.
Pain Point:
High volume of phone calls & interactions for basic information.
Poor communication can cause a high volume of phone calls for basic questions, leading to slower service for all guests.
With Celest, provide clear communication before and during check-in ensures faster and more personalized service for every guest.
Step 1
Contract Agreement
Sign the agreement to confirm the project.
Step 2
Initial Payment
Pay 50% of the development fee to secure your spot and ensure dedicated resources for your project.
Step 3
Provide Necessary Materials
Complete the onboarding form and attach essential documents, including branding kit and assets, hotel details (amenities, policies, etc.), and local recommendations list.
Step 4
Development Timeline
Development takes approximately 4–6 weeks per hotel. We can accommodate up to 5 hotels simultaneously to maintain exceptional product quality. Remember, timelines are subject to receiving all required materials promptly.
Step 5
Revision & Approval
Upon completion final approval, the remaining 50% of the development fee is due. Once payment is received, Celest goes live
Step 6
Ongoing Service
Monthly invoices for service and hosting begin after project delivery, ensuring seamless updates, support, and access to the the Project Editor.
Developing a Tailored Experience.
To effectively develop Celest for your hotel, we gather essential details to ensure the platform reflects your brand, services, and guest experience goals. The development timeframe is around 4-6 weeks per hotel.
Required
Branding & Visual Assets
•
Logo files (high-resolution, transparent background preferred)
•
Brand colors (Hex codes or RGB values)
•
Font preferences (including downloadable font files, if applicable)
•
High-quality images of the property (e.g., lobby, rooms, amenities)
Required
Hotel Overview & Details
•
Property description (overview for guests)
•
Check-in and check-out times
•
Contact information for the front desk, concierge, and housekeeping
Required
Amenities & Services
•
Amenities offered (pool, gym, spa, etc.)
•
Hours of operation, images, & description for each amenity
•
Policies (e.g., pet policy, smoking policy)
Required
Amenities & Services
•
Amenities offered (pool, gym, spa, etc.)
•
Hours of operation, images, & description for each amenity
•
Policies (e.g., pet policy, smoking policy)
•
Booking/reservation details, if applicable
Required
Dining Information
•
On-site restaurants and bars with branding assets (if applcable)
•
Menus (PDFs or Word Doc)
•
Hours of operation
Required
Local Recommendations
•
Nearby attractions (with descriptions, addresses, and links)
•
Local dining options (recommended restaurants and cafes)
•
Transportation tips (nearest metro stations, parking info, etc.)
Required
Dining Information
•
On-site restaurants and bars with branding assets (if applcable)
•
Menus (PDFs or Word Doc)
•
Hours of operation
Post-Development
Ongoing Service
Monthly invoices for service and hosting begin after project delivery, ensuring seamless updates, support, and access to the the project's Editor Account.
Pricing Structure
One Time Development Fee - 50% and signed agreement to begin a project, 50% after final approval (necessary to go live).
Monthly Service & Maintenance Fee -
•
3 editor accounts
•
User Engagement Report
For Hotels 1 to 4
•
Development Fee $3,997
•
Monthly Service Fee $349
For Hotels 5 to 9
•
Development Fee $3,749 ($248 off)
•
Monthly Service Fee $325 ($248 off)
For Hotels 10 & above
•
Development Fee $3,499 ($498 off)
•
Monthly Service Fee $297 ($52 off)
What to Expect with Celest Implementation
Implementing Celest is a collaborative and efficient process. Here’s what you can expect throughout development, launch, and beyond.
Development Timeline
•
Duration - Approximately 4–6 weeks per hotel. Timelines depend on receiving all required materials (branding, hotel details, etc.).
•
Capacity - We handle up to 5 hotels simultaneously to maintain high product quality
During Development
•
Collaboration - dedicated point of contact for questions, regular updates and project status.
•
Customization - tailored design reflecting your brand identity with integration of property-specific details and local recommendations.
•
Quality Assurance - review sessions before the final launch.
After Launch
•
Smooth Rollout - Comprehensive handoff with training for hotel staff, and ongoing support to address any questions or adjustments.
•
Editor Account - Modify and publish any content updates to keep information current.
•
Continuous Improvement - Regular updates based on feedback. Monthly Service Fee includes up to 4 hours per month of development work.
•
User Engagement Report - Monthly report for with user engagement details (user count, avg. engagement time, etc.)
View examples of Celest in other Hotels
Implementing Celest is a collaborative and efficient process. Here’s what you can expect throughout development, launch, and beyond.
Review from guest in Hotel AKA Back Bay
Review from guest in Hilton Boston Park Plaza
Review from guest in Revere Hotel Boston Common
Review from guest in Hilton Boston Park Plaza
In House-Dining Details
•
Duration - Approximately 4–6 weeks per hotel. Timelines depend on receiving all required materials (branding, hotel details, etc.).
•
Capacity - We handle up to 5 hotels simultaneously to maintain high product quality
During Development
•
Collaboration - dedicated point of contact for questions, regular updates and project status.
•
Customization - tailored design reflecting your brand identity with integration of property-specific details and local recommendations.
•
Quality Assurance - review sessions before the final launch.
After Launch
•
Smooth Rollout - Comprehensive handoff with training for hotel staff, and ongoing support to address any questions or adjustments.
•
Editor Account - Modify and publish any content updates to keep information current.
•
Continuous Improvement - Regular updates based on feedback. Monthly Service Fee includes up to 4 hours per month of development work.
•
User Engagement Report - Monthly report for with user engagement details (user count, avg. engagement time, etc.)
Hotel Reviews
The reviews below were written by Hotel Staff using Celest.
Review from guest in Hotel AKA Back Bay
Review from guest in Hilton Boston Park Plaza
Review from guest in Revere Hotel Boston Common
Review from guest in Hilton Boston Park Plaza
Guest Reviews
The reviews below were written by guests that stayed in hotels operating Celest.
Review from guest in Hotel AKA Back Bay
Review from guest in Hilton Boston Park Plaza
Review from guest in Revere Hotel Boston Common
Review from guest in Hilton Boston Park Plaza
General FAQs
How long does it take to implement Celest?
Development typically takes 4–6 weeks per hotel, depending on the timely submission of all necessary materials.
What information do you need from us to get started?
We need your branding kit, hotel details, amenity information, dining options, local recommendations, and any policies you'd like to highlight. This is collected through our onboarding process.
Can Celest be customized to match our brand?
Absolutely! Celest is fully customizable, ensuring it reflects your brand’s look, feel, and voice.
How do guests access the Celest guide?
Guests can access the guide via a simple QR code scan or a direct link, no app download required.
What happens if we need to update information?
Every property will have up to 3 Editor Accounts that allow you to update and modify any content. For any design updates, communicate with your designated account manager to provide further details.
Is there support after launch?
Absolutely, we offer ongoing support, including maintenance, design updates, and technical assistance.
How many hotels can you develop at the same time?
At the moment, we can work on up to 5 hotels simultaneously to maintain the highest quality and standards.
What types of information can Celest display?
Celest can showcase hotel details, amenities, dining options, local recommendations, event schedules, policies, emergency contacts, and any custom content you need.
Is Celest accessible on all devices?
Yes, Celest is web-based and fully responsive, meaning it works seamlessly on smartphones, tablets, and desktop devices without requiring an app download.
Can guests provide feedback through Celest?
Yes, you can include a feedback section, allowing guests to share their experiences and suggestions directly through the guide.
Can we track how guests use the guide?
While Celest primarily focuses on communication and convenience, we can offer insights into user engagement patterns upon request.